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The Terms Behind Your Account

Joining 4dtotosweep means accepting the terms on this page — they set out how your account wallet works, how deposits from Touch 'n Go eWallet, Boost and GrabPay are credited, and how each game round settles.

Account termsWallet and paymentsGame round clausesAccess conditions
4dtotosweep The Terms Behind Your Account
ACCOUNT HELP DESK

Where To Raise A Terms Question

Got a question about a clause, a paused withdrawal or a deposit that has not shown up in your wallet? Talk to us before you act on it. Live chat sits inside the lobby once you sign in, and it stays the quickest way to reach a person who can pull up your account. Email works too when you need to attach a screenshot of a Touch 'n Go eWallet or GrabPay transfer. Keep your registered mobile number current — that is the line we use for one-time codes and for any notice about your account.

Live chat Signed-in players can open live chat straight from the lobby and quote the clause they are asking about, so the agent pulls up the right account record before answering.
Email support Send a note to our support inbox with your registered email and a screenshot of the Touch 'n Go eWallet, Boost or GrabPay transfer, and we reply once the payment trail is checked.
Account verification Verification steps run through the same desk: we ask for a clear photo of your ID and a selfie, then match the name to your wallet before any withdrawal clears.
POLICY HANDLING

How We Handle Account Data

Your account data is kept for as long as the account stays open, plus the retention period that record-keeping rules ask of us. Passwords are stored hashed and sessions expire on their own, while the one-time code goes only to the mobile number on your file. Cookies do the everyday jobs here — holding your session and remembering the language you chose — and you can clear them from your browser settings whenever you want. Ask for a copy of your data or a correction and we action it through the account you signed in with.

Data we hold

Your name, mobile number, registered email, wallet balance and the transaction history behind every Touch 'n Go eWallet, Boost or GrabPay deposit. That is the working set we use to run your account.

Cookies and sessions

We set a session cookie so you stay signed in while you move between slots and live tables, and a preference cookie that remembers the language you picked on your last visit.

Account security

Two-step login with a one-time code sent to your mobile, hashed passwords, and automatic sign-out when a session sits idle for too long. Tell us at once if your phone goes missing.

Changing or closing

You can ask us to correct your details or close the account through live chat or email; we settle any remaining wallet balance first and keep the records we must.

Questions About These Terms

The same handful of things come up on chat and email almost every week, so we have answered them in plain words here. If yours is not covered, raise it with the desk and we will point you to the exact clause rather than leave you guessing.

Yes. When a payment rail or game supplier changes, we update the page and email your registered address. The version live on this page is the one that applies to your account.

The clauses name the rails we support for Malaysia: Touch 'n Go eWallet, Boost and GrabPay from the wallet row, plus DuitNow and FPX online banking for transfers from a Malaysian bank account.

Activity under your login counts as yours, so keep the password and the one-time code to yourself. If you think someone else has used your account, message us and we pause it while we check.

You can. Ask through live chat or the support email, clear any pending wagers, and we send the remaining ringgit balance back the way it came in — usually to the same wallet.

No. The clauses set out what we owe each other: how a deposit is credited, how a crash game multiplier or a live baccarat hand settles, how withdrawals are verified. They do not promise a win.

Where local law sets a stricter rule, that rule applies to you, and access to the platform stays available only where local law permits. Tell us if you are unsure.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.